Voice

VoIP Ports
To ensure you’re network can effectively communicate with our VoIP service, you would need to ensure your network and firewall allows traffic over the netwo...
Fri, 18 Dec, 2020 at 4:48 AM
Understanding VoIP Call Quality
Factors Affecting VoIP Networks And Call Quality So, you’ve decided to implement a VoIP solution but concerned about the quality of your calls or you’ve al...
Sun, 8 Nov, 2020 at 12:44 PM
Creating a New Call Group
Navigate to Settings: Click on Call Groups and Click ADD Completing Call Group fields Basic Information Field Name Description/Options ...
Sun, 8 Nov, 2020 at 3:21 AM
Creating a New Voice Menu (IVR)
Creating a New Voice Menu (IVR) Navigate to Settings: Click on Voice Menu and Click on ADD:Completing Voice Menu fields Basic Information Field Na...
Sun, 8 Nov, 2020 at 12:19 PM
Record A New Greeting
Record A New Greeting Navigate to Settings: Click on Greetings Click on the RECORD button. The below popup will be displayed: Give your recording ...
Sun, 8 Nov, 2020 at 12:29 PM
Check Your Speed and Compare It to Your Plan
The first step in this process would be to confirm that your line speeds are what you have on your plan with your ISP. If you’re thinking of changing ISP...
Sun, 8 Nov, 2020 at 12:52 PM
Check for Packet Loss
Probably one of the most crucial elements to good quality calls is low to zero percent packet loss. We recommend using PingPlotter to assess packet loss and...
Sun, 8 Nov, 2020 at 1:25 PM
Check your Network Bandwidth Usage
As we’ve mentioned before in this article, having a high-speed line does not always translate to great call quality. Instructions There are a few tools av...
Sun, 8 Nov, 2020 at 1:30 PM
Time Routing - Phone Number (DID)
Configuring Time Routing for a Phone Number (DID) Navigate to Settings: Click on Numbers and Click on an existing phone number: Click on ADD TIMESPAN...
Sun, 8 Nov, 2020 at 1:33 PM